Delivery

ITEMS	DELIVERY METHOD	PRICE	SIGNATURE REQUIRED
WETSUITS UK DELIVERY	DPD UK NEXT WORKING DAY/RM TRACK AND TRACE	FREE	✅
WETSUITS EUROPEAN DELIVERY	DPD DIRECT/RM INTERNATIONAL	FREE	✅
WETSUITS WORLDWIDE DELIVERY	RM INTERNATIONAL	£15.99	✅

DELIVERY LOCATION	BOARD SIZE	DELIVERY METHOD	PRICE	SIGNATURE REQUIRED
UK MAINLAND ONLY (FOAM SURFBOARDS)	ALL SIZES	PARCEL FORCE/DX NEXT WORKING DAY	£9.99	✅
UK MAINLAND ONLY	ALL SIZES	PARCEL FORCE/DX NEXT WORKING DAY	£19.99	✅
UK HIGHLANDS, NI & IOW	UP TO 7'4"	PARCEL FORCE/DX 2 WORKING DAYS*	£39.99	✅
UK HIGHLANDS, NI & IOW	ABOVE 7'4"	DX 2 WORKING DAYS*	£75.00	✅
UK ISLANDS & CHANNEL ISLANDS	UP TO 7'4"	DHL 2 WORKING DAYS*	£59.99	✅
UK ISLANDS & CHANNEL ISLANDS	ABOVE 7'4"	K AND N 2 WORKING DAYS*	£85.00	✅
IRELAND	UP TO 7'4"	DHL 2 WORKING DAYS*	£59.99	✅
IRELAND	ABOVE 7'4"	K AND N 2 WORKING DAYS*	£85.00	✅

 

WORLDWIDE SURFBOARD DELIVERY

*Please note we reserve the right to amend the cost of delivery of boards above 7'4" in length to destinations including Channel Islands, Northern Ireland, Republic of Ireland, Isle of Man, Isle of Wight and Scottish Islands and Europe.

*Please note prices quoted are per board, we reserve the right to amend the delivery cost for multiple board orders.

*Please note there are numerous variables and regional price differences in world-wide surfboard delivery. On rare occasions we may not be able to ship surfboards internationally for the above prices. If this is the case we will contact you before your order is despatched.

*Surfboard delivery to the following postcodes is classified as UK Highlands and Islands pricing:

ALL IM - Isle Of Man, BT - Belfast, AB - Aberdeen, HS - Outer Hebrides, IV - Inverness, KA27-28 - Kilmarnock, KW - Orkney Isles, PA20-80 - Renfrewshire, PH17-50 - Inverness, TD - Galashiels, TR20,21,22,23 - Truro, ZE - Shetland, GY - Guernsey, JE - Jersey & Isle of Wight PO30-41.

For our surfboard delivery service we use DX or DHL.

The shipping time to these postcodes is normally 48 hours. Orders sent for next day or two-day delivery require a signature on receipt. Please ensure someone is present at the delivery address to sign for the order.

 

UK ACCESSORIES, BOARD BAGS ETC

 

UK & IRELAND BODYBOARD DELIVERY

Orders sent for next day or two day delivery require a signature on receipt. Please ensure someone is present at the delivery address to sign for the order.

Please note we cannot accept next day deliveries to the following postcodes. AB13, 14, 21-23, 30-45, 51-56, 99 and all IM - Isle Of Man, BT - Belfast, IV - Inverness, PH - Inverness, PA - Renfrewshire, KY - Kirkcaldy, KW - Orkney Isles. TR20,21,22,23 - Truro, HS - Isle Of Lewis, ZE - shetland, GY - Guernsey, JE - Jersey.

Please note some bulkier items cannot be sent via Royal Mail to some Island and Highland postcodes, these items such as boardbags exceed the size limit for Royal Mail and so will be sent with DPD, DPD charges will apply to these items. We will contact you prior to despatch if extra charges apply.

Please note that for some Island and Highland postcodes the next day delivery service with DPD is not available, this will revert to a Two day service. DPD offer a one hour delivery slot to stop you from waiting in all day, they will send you an SMS text message and/or an e-mail telling you within which hour time-frame they expect to deliver your goods. For this reason we encourage you to include your mobile phone number and an e-mail address where you can check your details when placing an order.

WORLDWIDE DELIVERY ACCESSORIES, BOARD BAGS ETC

Please note we are unable to ship O'Neill wetsuits outside the EU, due to restrictions applied by O'Neill Wetsuits.

What happens if I'm not in to accept my delivery?

Orders sent for next day or two-day delivery require a signature on receipt. Please ensure someone is present at the delivery address to sign for the order.

We use DPD and the Royal Mail for our deliveries. Both will try to deliver at the delivery address first and if there is nobody in they will try again the next day. If after two attempts the delivery cannot be made they will leave a calling card and take the parcel to your local sorting office / delivery depot.

Boardshop reserves the right to charge the full shipping fee applicable to resend if the item is returned to us because the customer could not take delivery for any reason.

Any items returned to us without being delivered will be added back into our stock and your account credited with the order total, minus the fee that the courier charges us to deliver the item back to us. You will have to replace the order to have the item re-shipped. If you require a refund on items returned by the courier this will be done minus the courier's fee.

Any incorrect address details input by the customer on their order that causes the parcel to be delivered incorrectly will be at the liability of the customer, it will be up to the customer to try and retrieve the parcel themselves at their cost.

Any delivery errors or damage must be reported within 7 days of date of delivery. All orders are checked and double-checked before leaving our warehouse. If you have not received your order within 7 days of dispatch date, or experience any issue with your delivery, then you must notify us within these 7 days. If you notify us after these 7 days then we will not be responsible for its location, and we may not be able to claim for the parcel if it lost/stolen/damaged. Damage to any order (including surfboards) must be reported within 24 hours of delivery (please see below) and before the products are used. We cannot address claims for damage after after 24 hours of delivery or after any use. 

There must be someone at the delivery address to receive the parcel. Where a signature is required our courier will only attempt re-delivery once, after this the goods will be returned to Boardshop - this may take up to 10 working days.

For delivery enquiries please e-mail [email protected] or call 01243 674250

SURFBOARD DELIVERY / DAMAGE REPORTING

All our surfboards are packaged very thoroughly and are handled with care throughout the ordering and delivery process. However, due to the fragile nature of surfboards IT IS VERY IMPORTANT THAT YOU INSPECT THE PACKAGE CARFULLY. IF THERE IS ANY DAMAGE REQUEST THE DELIVERY AGENT TO PHOTOGRAPH THE DAMAGE THEN SIGN FOR THE PARCEL AS DAMAGED.

Please check your board immediately upon delivery. If there is any damage to the board, please let us know within 24 hours of delivery. Any damages reported after 24 hours of delivery, or that have been moved from the surfboard's delivery address, are unfortunately not eligible for a claim.

Please note damage reported after modification, such as applying a tail pad, or waxing the board will not be eligible for a claim. Surfboards by there very nature are fragile and we cannot address claims for damage that may have occurred outside the initial delivery process.

PRICING AND AVAILABILITY

In the event a product is listed at an incorrect price or with incorrect information due to typographical error or error in pricing or product information received from our suppliers, Hardcloud Ltd (trading as Boardshop) shall have the right to refuse or cancel any orders placed for product listed at the incorrect price. Boardshop shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is cancelled, Boardshop shall immediately issue a credit to your credit card account in the amount of the charge.

TERMS & CONDITIONS 

• Delivery costs are based on the length and weight of items this is called a volumetric measurement. We have different delivery cost structures. Surfboards fall into different categories according to length and destination we have a second category  for all other items (including wetsuits, surf accessories, surfboard bags etc). The delivery cost for an item on Boardshop is shown at the bottom of every product page.
• Surfboards may be subject to additional delivery costs depending on shipping location. We reserve the right to contact customers after orders have been placed to inform them of any delivery cost increase.

• The delivery costs for surfboard is for one surfboard so we reserve the right to contact customers after orders have been placed to inform them of any delivery cost increase

• The couriers that deliver surfboards in particular are freight couriers and the do not give you or us hourly delivery windows, surfboard deliveries take place between 8.30 and 6pm, if we could narrow this window down we would but right now we can’t…sorry!
• Late deliveries – we despatch all orders including boards in line with the time the order was placed or in line with what the customer has requested. Couriers act in good faith to deliver the goods within the timescale we have given but sometimes stuff happens – breakdowns, traffic incidents and other issues that are beyond anyone’s control or planning capabilities. Please bear in mind that the couriers are under immense pressure due to huge increases in their workload and problems with recruitment, strikes, road blockages etc. The law dictates that we are not obliged to return the delivery cost charged for a late delivery, but we will of course review each case on its own merits but the overriding policy here is that for delays up to 24 hours no refund will be given
• Further to this the cost to us to deliver a surfboard to a UK mainland address is around £35, we absorb most of this cost but on stuff like boards where the margin is tight there is a limit to what we can do regarding refunding these costs, if our customers want to have us here giving advice and an amazing range of surfing product we have to have some level of understanding from those customers
• Further still…there are a tiny number of couriers prepared to transport surfboards around the country so we have to be flexible with them with regards to the unexpected issues they face.